Privacy Policy for Accyio IP Limited

Welcome to Accyio. When we refer to “we,” “us,” or “our,” we mean Accyio IP Limited and its affiliated entities. Our headquarters are located in the United Kingdom, and we operate globally, providing innovative online solutions for small businesses and their advisors.

This Privacy Policy outlines how we collect, use, and protect your personal data. Personal data refers to any information that can identify you, including but not limited to your name, email address, phone number, payment information, and any other details you provide. This policy applies to all personal data collected through our websites, applications, and services, as well as from third-party sources.

This policy does not cover personal data that our clients (users) enter regarding their own customers or employees. In such cases, our clients are the data controllers, and we act as a data processor on their behalf. If you provide us with any personal data about other people, you should ensure you have their permission before sharing it with us.

We collect personal data through various means:

• Directly from You: When you register for our services, contact support, or engage with us in other ways.
• Automatically: We gather data automatically when you use our services or visit our websites, such as your IP address and browsing behavior.
• From Third Parties: We may receive information from trusted partners who assist us in providing our services.

Categories of Personal Data Collected:

• Identity and contact information
• Account details
• Payment information
• Communication history
• Marketing preferences
• Device information
• Usage statistics

We process your personal data based on the following legal bases:

• Consent: When you have given us explicit consent to process your personal data for specific purposes (e.g., marketing communications).
• Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., providing our services).
• Legal Obligation: When we need to comply with a legal obligation.
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided that your interests or fundamental rights do not override those interests.

We use your personal data for the following purposes:

• Service Delivery: To manage your account, process transactions, and provide customer support.
• Communication: To send you updates about our services, respond to inquiries, and provide technical notices.
• Quality Assurance: For training purposes and to enhance our service quality.
• Security Management: To protect against fraud and unauthorized access.
• Compliance Management: To adhere to legal obligations and industry regulations.
• Improvement: To analyze usage patterns for service enhancement and product development.
• Marketing Communications: To inform you about promotions or events that may interest you.

We will obtain your explicit consent before processing your personal data for marketing communications or any other purpose that requires consent under applicable laws. You can withdraw your consent at any time by following the unsubscribe instructions included in our communications or by contacting us directly as detailed below.

You have rights concerning your personal data under GDPR:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections if the information is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal data under certain conditions.
• Restriction: You have the right to restrict the processing of your personal data in specific circumstances.
• Objection: You can object to our processing of your personal data based on legitimate interests or direct marketing purposes.
• Automated Decisions: You have the right not to be subject to automated decision-making that significantly affects you and to request human intervention in such cases.

To exercise these rights, please contact us using the details provided below.

If applicable, we may use automated decision-making processes that could affect you significantly (e.g., credit scoring). If this occurs, we will inform you of the logic involved in such decisions and provide you with an opportunity to contest them.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay. We will also report the breach to the relevant supervisory authority when required by law.

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact our Privacy Officer (PO) at:
PO Contact Information:
Name: Leon Paul Hendren
Email: privacy@accyio.com
Phone: +44 744 847 1531

We utilize cookies and similar technologies to collect data about your interactions with our services. This helps us improve user experience and deliver personalized content. For more details on cookies and how to manage them, please refer to our Cookie Policy.

We may share your personal data with:

• Other entities within Accyio IP Limited for service provision.
• Third-party service providers who assist us with operations such as billing, marketing, or technical support.
• Regulatory bodies or law enforcement when necessary to comply with legal obligations.

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Upon expiration of this period, we will securely delete or anonymize your data.

We prioritize the security of your personal data by implementing appropriate technical and organizational measures to safeguard it against unauthorized access or misuse.

Your personal data may be transferred to countries outside your own for processing. We ensure that adequate safeguards are in place to protect your information during these transfers.

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please reach out to us at:
privacy@accyio.com

This privacy policy is designed to comply with applicable laws while ensuring transparency in how we handle personal data. Please review it periodically for updates.